Contact form

You can use our contact form to submit requests for information, times or fares, and to send us your feedback, suggestions or complaints.

You must have an account in our customer area.

• Create your own personal account
  
• Log in to your account

Customer service

Contact one of our customer service advisors on 021 621 01 11 (price of a local call, no surcharge). Our service is available from Monday to Friday between 7:30 a.m. and 7:00 p.m (closed on public holidays).

For training purposes, our customer service will be open from 8 a.m. to 5 p.m. on February 7 and 11, as well as March 2.

Following the establishment of a joint organisation between tl and LEB, since 12 December 2016 our customer service has been responsible for processing requests from customers of the LEB line.

tl and LEB customer centers

Experienced advisors are on hand to help you in our various customer centers. They will be happy to answer your questions about purchasing tickets or to provide any information you might need about our transport network. If you have any questions about reimbursements of online purchases, please contact our Flon point of sale directly.

tl and LEB customer centers	Opening hours	Nearby stops
Flon Place de l'Europe 5b 1003 Lausanne Map	Monday 7:00 - 19:00 Tuesday - Friday 8:00 - 18:00 Saturday 10:00 - 16:00 Sunday and public holidays closed
EPFL CM 1 364 (Centre Midi) Station 10 CH-1015 Lausanne Map	Monday - Friday 9:00 - 16:30 Saturday, Sunday and public holidays closed
Renens Rue de Crissier 1 1020 Renens Map	Monday, tuesday, thursday, friday 8:15 - 16:45 Wednesday 8:00 - 18:00 Saturday 10:00 - 16:00 Sunday Closed
Echallens Place de la gare 9 1040 Echallens Map	Monday - Friday 6:30 - 19:00 Saturday - Sunday 8:00 - 11:45 12:45 - 16:45 Public holidays Closed

 Offence notification office

If you are notified of an offence, you have three options for contacting us:

• you can come to our offence notification office in Flon
• you can call us on 021 621 01 11 (price of a local call, no surcharge).
• you can fill in our contact form, in which case you will need to create a personnal account or log in to your account.

Offence notification office	Opening hours	Nearby stops
Flon Place de l'Europe 5b, CP 7601 1003 Lausanne (access via mezzanine, bottom of the ramp towards m2 docks) Map	Counter Monday - Friday 10:00 - 14:00 Phone Monday - Friday 07:30 - 19:00 For training purposes, our customer service will be open from 8 a.m. to 5 p.m. on February 7 and 11, as well as March 2.

Administrative centers, warehouses and rail workshops/garages

Administrative centers, warehouses and rail workshops/garages	Opening hours	Neary stops
Perrelet Chemin du Closel 15 1020 Renens Map Accessibility plan	Monday - Friday Restricted access By phone: 07:30 - 12:15 13:00 - 17:00 Saturday - Sunday and public holidays Closed
Borde Avenue de la Borde 77 1000 Lausanne Map
Vennes Avenue de Valmont 37 1010 Lausanne Map
Ecublens Rue Louis Favre 1024 Ecublens Map
Echallens Grand Record 5J 1040 Echallens Map