Contact form
You can use our contact form to submit requests for information, times or fares, and to send us your feedback, suggestions or complaints.
You must have an account in our customer area.
Customer service
Contact one of our customer service advisors on 021 621 01 11 (price of a local call, no surcharge). Our service is available from Monday to Friday between 7:30 a.m. and 7:00 p.m.
Following the establishment of a joint organisation between tl and LEB, since 12 December 2016 our customer service has been responsible for processing requests from customers of the LEB line.
tl and LEB customer centers
Experienced advisors are on hand to help you in our various customer centers. They will be happy to answer your questions about purchasing tickets or to provide any information you might need about our transport network. If you have any questions about reimbursements of online purchases, please contact our Flon point of sale directly.
| tl and LEB customer centers | Opening hours | Nearby stops |
|---|---|---|
|
Flon |
lMonday-Friday Saturday |
 |
|
EPFL CM 1 364 (Centre Midi) Station 10 CH-1015 Lausanne
|
Monday-Thursday Friday |
 |
|
Echallens |
Monday-Friday Saturday |
 |
Offence notification office
If you are notified of an offence, you have three options for contacting us:
- you can come to our offence notification office in Flon
- you can call us on 021 621 01 11 (price of a local call, no surcharge).
- you can fill in our contact form, in which case you will need to create a personnal account or log in to your account.
| Offence notification office | Opening hours | Nearby stops |
|---|---|---|
|
Flon |
Monday-Friday |
|
Administrative centers, warehouses and rail workshops/garages
| Administrative centers, warehouses and rail workshops/garages | Opening hours | Neary stops |
|---|---|---|
|
Perrelet |
Monday-Friday |
 |
|
Borde |
 |
|
|
Vennes |
|
 |
|
Ecublens |
|
 |
| Echallens Grand Record 5J 1040 Echallens Map |
|