Contact

Contact form

You can use our contact form to submit requests for information, times or fares, and to send us your feedback, suggestions or complaints.

You must have an account in our customer area.

Customer service

Contact one of our customer service advisors on 021 621 01 11 (price of a local call, no surcharge). Our service is available from Monday to Friday between 8:00 a.m. and 5:00 p.m.

Following the establishment of a joint organisation between tl and LEB, since 12 December 2016 our customer service has been responsible for processing requests from customers of the LEB line.

tl and LEB customer centers

Experienced advisors are on hand to help you in our various customer centers. They will be happy to answer your questions about purchasing tickets or to provide any information you might need about our transport network. If you have any questions about reimbursements of online purchases, please contact our Flon point of sale directly.

tl and LEB customer centersOpening hoursNearby stops

Flon
Place de l'Europe 5b
1003 Lausanne
SwissPass Label Kleinstanwendung farbig rgb

Map

Closed until further notice  pt vente Flon

EPFL

CM 1 364 (Centre Midi)

Station 10

CH-1015 Lausanne
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Closed until further notice  pt epfl

Echallens
Place de la gare 9
1040 Echallens
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Closed until further notice




 pt vente Echallens

 Offence notification office

If you are notified of an offence, you have three options for contacting us:

  • you can come to our offence notification office in Flon
  • you can call us on 021 621 01 11 (price of a local call, no surcharge).
  • you can fill in our contact form, in which case you will need to create a personnal account or log in to your account.

 

Offence notification officeOpening hoursNearby stops

Flon
Place de l'Europe 5b, CP 7601
1003 Lausanne
(access via mezzanine, bottom of the ramp towards m2 docks)

Map

Closed until further notice  pt vente Flon

Administrative centers, warehouses and rail workshops/garages

Administrative centers, warehouses and rail workshops/garagesOpening hoursNeary stops

Perrelet
Chemin du Closel 15
1020 Renens

Map
Accessibility plan

Monday - Friday
Restricted access

Saturday & Sunday
Closed

pt Perrelet

Borde
Avenue de la Borde 77
1000 Lausanne

Map

  pt Borde

Vennes
Avenue de Valmont 37
1010 Lausanne

Map

 

pt Vennes

Ecublens
Rue Louis Favre
1024 Ecublens

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pt Ecublens
Echallens
Grand Record 5J
1040 Echallens

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  pt vente Echallens