Lost property

We offer, in collaboration with CFF, a customer service for the return of property found on the public transport network. This cooperation facilitates the search for lost objects and improves the tracking of the property found.

Notification of loss online

he easiest way of declaring your lost property is to complete an online search notice. This process is free. The place where the lost property should be returned to must be specified in the form.
Declare the loss of an object (via the CFF platform):

Notice of loss at the counter or by telephone

You can also report lost property by going to one of our customer centres or by calling CFF Rail Service.

Restitution fee

We will immediately inform you of the result of the search. If the lost property is in our possession, it will be returned to you within 48 hours, subject to a restitution fee.

CHF 5.-On presentation of your annual Mobilis or general CFF subscription
CHF 10.-On presentation of your monthly Mobilis pass, monthly pass or ½ CHF fare
CHF 15.-Without presentation of subscription, for return to one of our customer centres
CHF 20.-Without presentation of subscription, for return to a CFF station

Storage of your property

The public transport ordinance stipulates the obligation to keep:

Handling unclaimed lost and found

After expiry of the legal period, unclaimed items are handed over to fundsachenverkauf.ch (sale of lost property).