Points of sale and partners
Do you need advice on organizing your trips, buying a ticket or renewing your travel pass? Find the nearest point of sale.
Frequently asked questions
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How do I buy or renew my SwissPass ?
You don’t have a SwissPass yet and you want to buy one? All you have to do is go to one of our customer centres with an ID. You can order your SwissPass card there when purchasing your travel pass.
Do you already have a SwissPass and want to renew it? You can do it :
- Online
- In one of our customer centres
- In one of our partner sales offices
Find all the information you require about the SwissPass on our FAQ page
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I’ve lost something on the train. What should I do?
The easiest way of declaring your lost property is to complete an online search notice. This process is free. The place where the lost property should be returned to must be specified in the form.
You can also report your lost property by going to one of our customer centres or by calling the SBB Rail Service: 0848 44 66 88 (CHF 0.08/min from a landline).
Should you have any questions do not hesitate to contact our Service Centre on 021 621 01 11.
Find all the information you require about lost property.
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How do I pay a fine?
You can pay a fine issued during an inspection on the tl, leb or CGN networks:
- Online
- Payment of invoice by bank transfer or at a post office
- In one of our customer centres
Find all the information you require about our inspection policy.